Shipping Policy

At RAVIA, we are committed to delivering your order with care, elegance, and reliability. Each order is prepared with attention to detail to ensure your abaya reaches you in excellent condition.

Order Processing

Once your order is placed, our team will begin preparing it for shipment.

Orders are usually processed within 1–3 business days, excluding weekends, public holidays, and busy collection launch periods.

During high-demand seasons such as Ramadan, Eid, or new collection launches, processing times may be slightly longer.

Delivery Time

Estimated delivery time depends on your location and the shipping method selected at checkout.

Estimated delivery times:

Tunisia: 2–5 business days
UAE & GCC: 5–10 business days
International: 7–15 business days

Please note that these are estimated delivery times and may vary due to courier delays, customs processing, holidays, or circumstances outside our control.

Shipping Fees

Shipping fees are calculated at checkout based on your location and selected delivery option.

From time to time, RAVIA may offer complimentary shipping on selected orders, regions, or collections. Any free shipping offer will be clearly displayed on the website.

Order Tracking

Once your order has been shipped, you will receive tracking details by email, SMS, or WhatsApp when available.

You can use the tracking information to follow the status of your delivery.

International Shipping

RAVIA may offer international shipping to selected countries.

For international orders, customs duties, taxes, import fees, or clearance charges may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless stated otherwise.

Incorrect Shipping Information

Please ensure that your shipping details are correct before placing your order.

RAVIA is not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete address information.

If you notice a mistake in your shipping details, please contact us as soon as possible at:

[your email]

If the order has not yet been shipped, we will do our best to update the details.

Failed Delivery or Unclaimed Packages

If a package cannot be delivered due to incorrect information, absence of the recipient, refusal of delivery, or failure to collect the parcel, additional shipping fees may apply.

If the order is returned to RAVIA, we will contact you to arrange reshipment. Reshipping costs will be the customer’s responsibility.