Returns & Refunds Policy
At RAVIA, every piece is carefully prepared and checked before shipping. We want you to feel confident and satisfied with your order.
Please read our return and exchange conditions carefully before placing your order.
Return & Exchange Period
You may request a return or exchange within 14 days of receiving your order.
To be eligible, the item must be:
- Unworn
- Unused
- Unwashed
- Unaltered
- Free from perfume, makeup, stains, or damage
- In its original packaging
- With all tags attached
Items that do not meet these conditions may not be accepted.
How to Request a Return or Exchange
To request a return or exchange, please contact us at:
[your email]
Include:
- Your order number
- Full name
- Reason for return or exchange
- Photos of the item if there is an issue
Our team will review your request and provide the next steps.
Please do not send any item back before receiving confirmation from our team.
Exchanges
We accept exchanges depending on product availability.
You may request an exchange for:
- A different size
- A different color if available
- Another item of equal or higher value
If the requested item is not available, we may offer store credit or another suitable solution.
Refunds
Once we receive and inspect the returned item, we will notify you whether the return has been approved.
If approved, your refund will be processed through the original payment method or as store credit, depending on the case.
Please note that payment processing times may vary depending on your bank or payment provider.
Non-Returnable Items
For hygiene, exclusivity, or customization reasons, some items may not be eligible for return or exchange.
Non-returnable items may include:
- Custom-made abayas
- Altered or tailored items
- Limited Pieces
- Sale or discounted items
- Gift cards
- Items without original tags or packaging
- Items that have been worn, washed, damaged, or scented
If a product has special return conditions, they will be mentioned on the product page.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Order number
- Clear photos of the item
- Clear photos of the packaging
- A description of the issue
After reviewing the case, we may offer a replacement, exchange, repair, store credit, or refund depending on the situation.
Return Shipping Fees
Return shipping fees are the responsibility of the customer unless the item received is damaged, defective, or incorrect.
Original shipping fees are non-refundable unless the return is due to an error from RAVIA.
Condition of Returned Items
All returned items are inspected carefully.
If an item is returned worn, damaged, stained, scented, washed, or without original packaging, RAVIA reserves the right to refuse the return or deduct a restocking/cleaning fee where applicable.
Limited Pieces
RAVIA Limited Pieces are exclusive designs produced in small quantities. Due to their special nature, they may not be eligible for standard returns.
Please check the product details before placing your order or contact us for assistance.
Contact Us
For returns and exchanges, contact us at:
Email: [your email]
WhatsApp: [your WhatsApp number]