Frequently Asked Questions
What does the eye massager do?
Our eye massager is designed to create a relaxing experience through soothing warmth, gentle compression, massage modes, and calming audio. It’s ideal for unwinding after long hours of work, screen time, travel, or a busy day.
How do I use it?
Place the massager comfortably over your eyes, adjust the strap for a secure fit, select your preferred massage mode, and relax. Always follow the instructions included with your product.
How long should I use it for?
A short relaxation session is usually enough to enjoy the experience. We recommend following the usage time and safety instructions included with your device and avoiding excessive continuous use.
Does it have different massage settings?
Yes. You can choose between different massage settings to find the level of warmth and compression that feels most comfortable for you.
Does it have a heating function?
Yes. The device includes gentle warming technology designed to make your relaxation session feel more soothing and comfortable.
Can I use it before sleeping?
Yes. Many customers choose to use it as part of their evening relaxation routine before bed. The device should not be worn while sleeping unless the product instructions specifically allow it.
Can I listen to music while using it?
Yes. You can connect your phone through Bluetooth and enjoy your favorite music, meditation, podcast, audiobook, or relaxing sounds during your session.
Is it suitable after long hours in front of a screen?
The massager can be a relaxing way to take a break after extended screen time. It is designed for comfort and relaxation and is not intended to diagnose or treat eye conditions.
Is the strap adjustable?
Yes. The adjustable strap is designed to help create a comfortable and secure fit for different users
Is it rechargeable?
Yes. The eye massager is rechargeable. Charging instructions and any required accessories are included with your product.
How do I clean it?
Turn the device off before cleaning. Gently wipe the surface with a soft, slightly damp cloth. Do not immerse the device in water or use harsh cleaning products.
Who should not use the eye massager?
If you have recently undergone eye surgery, have an eye condition, use a pacemaker or other medical implant, are pregnant, have cardiovascular concerns, abnormal blood pressure, or are receiving medical treatment, consult a qualified healthcare professional before use.
Stop using the device if you experience pain, irritation, dizziness, or unusual discomfort.
How long does delivery take?
Delivery times depend on your location and courier availability. The estimated delivery information will be provided through our store or during the ordering process.
What if my product arrives damaged or defective?
Please contact us as soon as possible with your order details and clear photos or videos showing the issue. Our team will review your request and help arrange an appropriate solution.
How can I contact you?
If you have questions about your order, delivery, returns, or the product, please reach out through the Contact Us section of our website.
Can I return my order?
Eligible products may be returned in accordance with our Shipping & Return Policy. For hygiene reasons, used products may not qualify for a return unless they are defective.