Privacy Policy

At RAVIA, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

Information We Collect

When you use our website or place an order, we may collect the following information:

Full name
Email address
Phone number
Shipping address
Billing address
Order details
Payment confirmation details
Communication history
Device and browser information
Website activity such as pages viewed and products visited

We collect only the information needed to process orders, improve our service, and provide a better shopping experience.

How We Use Your Information

We may use your information to:

Process and deliver your order
Confirm your purchase
Contact you about your order
Provide customer support
Manage returns and exchanges
Send order updates and tracking details
Improve our website and customer experience
Prevent fraud or unauthorized transactions
Send marketing emails if you have subscribed
Comply with legal or regulatory requirements

Payment Information

Payments are processed securely through trusted third-party payment providers.

RAVIA does not store your full credit card or payment card details.

Marketing Communications

If you subscribe to our newsletter or agree to receive marketing messages, we may send you updates about:

New collections
Exclusive launches
Styling inspiration
Special offers
Brand news

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Sharing Your Information

We may share your information only when necessary to complete our services.

This may include sharing information with:

Shipping companies
Payment providers
Website hosting providers
Email marketing platforms
Customer support tools
Fraud prevention services
Legal or regulatory authorities when required

We do not sell your personal information.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep items in your cart
Understand website performance
Improve product recommendations
Support advertising and analytics

You can control or disable cookies through your browser settings. However, some website features may not work properly without cookies.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system can be guaranteed to be completely secure. By using our website, you understand that information shared online carries some level of risk.

Data Retention

We keep your personal information only for as long as necessary to complete the purposes described in this policy, including order management, customer service, legal requirements, accounting, and fraud prevention.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw marketing consent
Ask how your data is used
Request that we stop certain processing activities

To make a privacy request, contact us at:

[your email]

Third-Party Links

Our website may include links to third-party websites or services.

RAVIA is not responsible for the privacy practices, security, or content of third-party websites.

Children’s Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will take appropriate action.